Privacy Policy

At Air Plant Supply Store (airplantsupplies.com), we believe that just as our air plants thrive with trust in their environment, your online experience should be rooted in confidence and security. Protecting your personal information is as important to us as the meticulous care we give to every Xerographica and Ionantha we ship from our home in Colorado Springs.

This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your data. By using our website, you agree to the practices described below.

1. Information We Collect

To provide you with a seamless and secure experience—from browsing our Grapevine Branches to completing your purchase—we collect information that you provide directly and through automated means:

• Personal Details You Provide: When you make a purchase, create an account, or contact us, we collect information such as your name, email address, shipping address (like 195 Hillcrest Circle, Colorado Springs), billing address, and phone number.
• Payment Information: When you place an order, our secure payment processor collects your credit/debit card details (Visa, MasterCard, JCB) or PayPal account information. We do not store full credit card numbers on our servers.
• Order & Communication History: Details of the products you purchase (e.g., Terrarium Kits, Wood Displays), preferences, customer service inquiries, and any feedback you share.
• Automated Technical Data: Like most websites, we automatically collect information such as your IP address, browser type, device identifiers, pages visited, and how you interact with our site. This helps us improve your browsing experience.

2. How We Use Your Information

We use your information with the same care and intention we apply to curating our plant collections—to enhance your experience and serve you effectively:

• To process and fulfill your orders, including shipping and customer support.
• To communicate with you about your order status, our products, and offers (if you have opted in).
• To improve our website, product selection, and overall customer experience.
• To prevent fraud and ensure the security of our website and transactions.
• To comply with legal obligations.

3. Sharing and Disclosure of Information

We value your trust and do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data as necessary for the following purposes:

• Service Providers: We share information with trusted partners who perform services on our behalf, such as payment processing (e.g., PayPal, PCI-DSS compliant gateways), shipping carriers, and email delivery services. These partners are contractually obligated to protect your data.
• Legal Compliance: We may disclose information if required by law, to protect our rights, or to ensure the safety of our customers and the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided.

4. Data Storage and Security

Your data’s security is treated with the same priority as the secure packaging of your air plants for their global journey.

• Storage: We store your personal data on secure servers located in the United States. While we serve customers worldwide (excluding some remote areas and parts of Asia), data is processed primarily in the U.S.
• Security Measures: We implement a variety of technical and organizational measures, including encryption (SSL/TLS), secure payment gateways, and access controls, to protect your information from unauthorized access, alteration, or loss.
• Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

5. Your Rights and Choices

You have control over your personal information, consistent with applicable laws (such as GDPR for EU residents, CCPA for California residents, etc.):

• Access & Correction: You can access and update your account information by logging into your account on our website.
• Marketing Communications: You can opt-out of marketing emails at any time by clicking the “unsubscribe” link in any email.
• Data Deletion: You may request the deletion of your personal data, subject to certain legal exceptions. Contact us at the email below to make such a request.
• Do Not Track: Our website does not currently respond to “Do Not Track” browser signals.

6. Cookies and Tracking Technologies

To make your visit as breezy as the air your plants enjoy, we use cookies and similar technologies.

• What Are Cookies? Cookies are small text files placed on your device to remember your preferences, analyze site traffic, and personalize content.
• How We Use Them: We use cookies for essential functions (like keeping items in your cart), analytics (to understand how customers use our site), and, if you consent, for advertising purposes.
• Your Control: Most web browsers allow you to manage cookie preferences through their settings. Please note that disabling certain cookies may affect the functionality of our website.

7. International Data Transfers

As we ship to most global destinations, your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it occasionally.

Thank you for trusting Air Plant Supply Store. We are grateful to be part of your journey to a greener, more serene living space.