Welcome to the Air Plant Supply Store FAQ. We’re here to bring clarity and simplicity to your air plant journey. Below, you’ll find answers to common questions about our products, shipping, care, and more. Can’t find what you need? Our customer care team is always happy to help.

Our Products & Care

What exactly are air plants?
Air plants, or Tillandsias, are unique, soil-free plants that absorb moisture and nutrients through their leaves. They thrive in bright, indirect light with occasional misting or soaking, making them perfect for low-maintenance, modern living spaces.
What types of air plants and displays do you offer?
We offer a carefully curated selection to suit every style and skill level. Our collection includes:
  • Air Plants: From tiny Ionanthas and Small Air Plants to majestic Xerographicas and Large Air Plants, including Color Enhanced and Specialty varieties.
  • Displays & Containers: Handcrafted Ceramic holders, Cork Bark, Grapevine Branches, Wood Displays, Hanging Pendants, Sealife pieces, and Terrarium Glass.
  • Kits & Tools: Complete Terrarium Kits, Variety Packs, and essential Air Plant Tools for easy care and styling.
How do I care for my air plants once they arrive?
Unwrap them gently upon arrival! We include a simple care guide with every order. Generally, air plants love bright, indirect light and a good soak in water for 20-30 minutes once a week. Shake off excess water and ensure they dry completely to prevent rot. They’re wonderfully forgiving and designed for effortless enjoyment.

Ordering, Payment & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for a secure and seamless checkout experience.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders faster and saves your information for future purchases.

Shipping & Delivery

Where do you ship from and to?
All orders are lovingly packed and shipped from our studio in Colorado Springs, Colorado, USA. We ship globally! However, we are currently unable to deliver to some remote locations and parts of Asia. If you have a specific country inquiry, please contact us.
What are my shipping options and costs?
We offer two reliable options:
  • Standard Shipping ($12.95): Fast and trackable via DHL or FedEx. Orders are processed in 1-2 business days and typically arrive within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer complimentary shipping via EMS. After the same 1-2 day processing, delivery is estimated within 15-25 business days after dispatch.
All delivery timelines are based on business days and may vary slightly by destination.
How are my air plants packaged for shipping?
With utmost care! Each plant and display piece is meticulously wrapped in protective, breathable packaging designed to create a stable micro-ecosystem during transit. Our goal is to ensure your green companions arrive healthy, secure, and ready to thrive.

Returns & Guarantee

What is your return policy?
Your satisfaction is our priority. We offer a hassle-free 15-day return policy from the date of delivery. If your order does not meet your expectations, please contact us at [email protected] to initiate a return. Please unwrap your plants gently upon arrival to inspect them.
What if my plants arrive damaged?
We take great pride in our packaging, but if your plants arrive damaged, please contact our customer care team within 48 hours of delivery with photos of the product and packaging. We will work promptly to make it right, either with a replacement or a refund.

Need more help? Our customer care team is dedicated to supporting your plant journey.
Email us at [email protected].
Our Headquarters: 195 Hillcrest Circle, Colorado Springs, CO 80901, USA.

Thank you for letting us deliver a piece of nature’s magic to your door.

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